Privacy Policy for EdelSprach Academy
Welcome to EdelSprach Academy. We are committed to protecting the privacy and security of the personal information of our students, clients, and website visitors. This Privacy Policy outlines how EdelSprach Academy collects, uses, processes, and protects your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Who We Are
EdelSprach Academy is an education and language services provider based in Vienna, Austria, offering personalized German language tutoring, business language coaching, exam preparation (ÖSD, Goethe), online and in-person language lessons, and cultural immersion workshops.
Our address is:
2847 Berggasse, Floor 3, Vienna, Wien, 1090, Austria.
Information We Collect
We collect various types of information in connection with the services we provide and your interactions with our site:
- Personal Identification Information: This includes information you provide directly to us when you inquire about our services, register for a course, or contact us. This may include your name, email address, phone number, physical address, and date of birth.
- Payment Information: When you make a payment for our services, we collect necessary billing information. We do not store full credit card details on our servers; payments are processed securely through third-party payment gateways.
- Educational and Language Proficiency Information: To tailor our language services, we may collect information regarding your current language proficiency, learning goals, and educational background.
- Technical and Usage Data: When you visit our online platform, we automatically collect information about your device and how you interact with our site. This may include IP address, browser type, operating system, referral URLs, pages viewed, and the dates/times of access. This data is primarily collected through cookies and similar technologies.
How We Use Your Information (Purposes and Legal Basis)
We use the collected information for the following purposes, based on the specified legal grounds:
- To Provide Our Services (Contractual Necessity): To deliver personalized language tutoring, business language coaching, exam preparation, and other language lessons you have engaged us for, including scheduling, communication about lessons, and progress tracking.
- To Process Payments (Contractual Necessity): To process fees for the services rendered.
- To Communicate with You (Legitimate Interest or Consent): To respond to your inquiries, provide customer support, send important updates about our services, or, with your consent, send marketing communications about new courses or workshops.
- To Improve Our Services and Website (Legitimate Interest): To understand how our services are used, analyze trends, troubleshoot technical issues, and improve the functionality and user experience of our online platform and offerings.
- For Compliance with Legal Obligations (Legal Obligation): To comply with applicable laws, regulations, and legal processes, such as tax and accounting requirements.
Sharing Your Information
EdelSprach Academy does not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- With Service Providers: We may engage trusted third-party service providers to perform functions on our behalf, such as payment processing, website hosting, analytics, or direct marketing services. These providers are contractually obligated to protect your data and use it only for the purposes for which it was shared.
- For Legal Reasons: We may disclose information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe it is necessary to protect the rights, property, or safety of EdelSprach Academy, our students, or others.
- In Case of Business Transfer: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our site of any change in ownership or uses of your personal information.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights (GDPR)
Under GDPR, you have the following rights concerning your personal data:
- The Right to Be Informed: About how your personal data is collected and used.
- The Right of Access: To request copies of your personal data.
- The Right to Rectification: To request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure (Right to Be Forgotten): To request that we erase your personal data under certain conditions.
- The Right to Restrict Processing: To request that we restrict the processing of your personal data under certain conditions.
- The Right to Object to Processing: To object to our processing of your personal data under certain conditions.
- The Right to Data Portability: To request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The Right to Withdraw Consent: If we are relying on consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.
Security of Your Information
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online and offline. This includes encryption, access controls, and regular security audits.
Cookies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Changes to This Privacy Policy
EdelSprach Academy may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any new privacy policy on this site with the effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
EdelSprach Academy
2847 Berggasse, Floor 3
Vienna, Wien, 1090
Austria